Shipping Rates and Delivery Times
The method of shipping (Book Rate, First Class, Priority, etc.) is chosen by the customer at checkout. Delivery times for these rates varies as per U.S. Post Office efficiencies. Usually Priority and First Class arrives in a few days anywhere within continental U.S.. Book Rate and Media Mail are low priority for the USPO and may take many more days. Our local USPO does not have overnight delivery. The best they can do is Two Day delivery. Overseas delivery can take 2-4 weeks and sometimes as long as 6-8 weeks depending on country.
If one or more items in your order are on back order these will be shipped as soon as they come in which can be any time from 1 to 4 weeks. Any back ordered items will be clearly marked on your invoice. You may request a refund on these items should you not wish to wait for them.
If you desire a refund on any product other than electronic products (no refunds on digital products such as ebooks, CDs, DVDs, pdfs and all downloadable products) simply send the undamaged item to us requesting a refund. A refund will be issued to you. You may Contact Us :
SVPBookStore - Pond Science Institute
921 Santa Fe Avenue
La Junta, Colorado 91050
866-604-3463 (toll free)